Discover four authentic strategies to maintain the human touch in AI-powered customer service. Learn how transparency, easy escalation to human agents, balanced automation, and continuous improvement can help build trust and enhance customer experience—without losing empathy in the digital age.
The UAE has emerged as a global leader in AI talent, ranking among the top 20 nations in the latest Global AI Competitiveness Index. With strategic investments, advanced research institutions like MBZUAI, and strong global partnerships, the nation aims to boost AI’s contribution to GDP to 14% by 2030—over $100 billion in economic output.
Read MoreDigital Dubai has launched the AI-powered 'Emirati Family' to humanize public messaging and promote smart services. The first virtual member, a young girl, invites the public to choose her name. More family members will follow, using AI-driven storytelling to engage all age groups and reflect Emirati values in the digital age.
Read MoreDubai's new Entrepreneur’s AI Playbook offers startups practical tools to harness AI for branding, product development, marketing, operations, and customer support. Part of the "Create Apps in Dubai" initiative, it helps founders build smarter, scalable businesses while supporting the city’s broader digital innovation goals.
Read MoreThe UAE has taken a major step toward transforming its aviation sector with the launch of the country’s first trial of autonomous baggage handling vehicles at Dubai World Central – Al Maktoum International Airport (DWC). The General Civil Aviation Authority (GCAA) has granted regulatory approval for dnata, in collaboration with Dubai Airports, to test multiple autonomous baggage tractors in live,
Read MoreSaudi Arabia and the UAE have entered the global top 20 for AI talent, reflecting major investments in education, innovation, and infrastructure. Saudi Arabia's Vision 2030 drives its AI strategy, with projects like NEOM and partnerships with top universities, while the UAE focuses on AI governance, making both nations key global AI players.
Read MoreDespite Dubai's rapid transit advancements like metro expansions and air taxis, buses remain vital. Global trends show buses complement rail systems, offering flexible, accessible transport. With rising ridership, modern fleets, and improved connectivity, Dubai continues to invest in buses as a core part of its public transport network.
Read MoreThe UAE is set for record tech sector growth in 2025, driven by AI, cloud computing, blockchain, and IoT. With strong government support, advanced infrastructure, and rising global investment, the country is positioning itself as a leading innovation hub. Revenue is projected to grow by $3.8B, reaching $4.79B by 2029.
Read MoreDubai's RTA has launched free Wi-Fi on all 259 intercity buses, allowing passengers to stay connected during trips to Sharjah, Abu Dhabi, Ajman, and Fujairah. In partnership with e&, the service supports work, browsing, and communication on smartphones, tablets, and laptops—enhancing convenience for daily commuters.
Read MoreSmart glasses users in the UAE may unknowingly violate strict privacy laws by recording people without consent. With Meta’s Ray-Ban smart glasses now available in the region, legal experts warn that capturing video or audio in public spaces could lead to hefty fines or jail time under the country’s Cybercrime Law and Personal Data Protection Law.
Read MoreParents worldwide are struggling to balance the risks and benefits of AI for their children. While some aim to protect kids from its potential harms, others seek to prepare them for an AI-driven future. Experts warn of growing inequalities and urge open conversations to help children navigate the evolving technology responsibly.
Read MoreThe UAE's tech sector is set for major growth in 2025, driven by advancements in AI, cloud computing, blockchain, and IoT. With strong government support, world-class infrastructure, and a business-friendly environment, the country is attracting global tech firms and startups, positioning itself as a leading digital innovation hub.
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