Dubai, UAE: Indian nationals residing in the UAE have been alerted to a significant upgrade in passport services: the Embassy of India, Abu Dhabi and the Consulate General of India, Dubai have announced the launch of a new online portal to facilitate applications for the new chip-embedded e-passports under the upgraded “Passport Seva 2.0” framework. The move aims to modernise passport issuance, enhance security, and streamline access for the large Indian diaspora in the UAE.
What’s New: E-Passports with Embedded Chip
Indian expatriates will now be able to apply through the new website for the next-generation e-passport, which features an embedded microchip (RFID) storing biometric and personal data. These passports comply with international standards set by the International Civil Aviation Organization (ICAO) and offer stronger safeguards against tampering, duplication and fraud.
The e-passport format is designed to support automated e-gate processes at immigration counters, enabling faster clearance for travellers. For the UAE-based Indian community, this means applying from Dubai or Abu Dhabi through the new portal, reducing paperwork and improving turnaround times.
Why This Matters for UAE NRIs
With over 3.5 million Indian residents in the UAE, the upgrade marks a major improvement in consular services. The new website is intended to make it easier for NRIs to:
- Submit applications for fresh or re-issued passports online.
- Book appointments, track status and receive updates digitally.
- Ensure their travel document aligns with global standards and enhanced border controls.
It also reflects the Indian government’s push towards digitalisation of public services abroad, reducing manual interventions and inefficiencies.
How to Use the New Portal
Indian nationals residing in the UAE can access the updated system through the official portal of the Indian consular mission. Key steps include:
- Register on the new website by creating an account and verifying identity credentials.
- Choose the service type—fresh passport, re-issue, change of address or additional services.
- Upload required documents such as current passport, Emirates ID, proof of UAE residence and photographs.
- Specify whether the applicant wants the standard booklet or the new e-passport with embedded chip.
- Pay fees online, schedule an appointment (if needed) and track status via the portal.
- On approval, collect the new e-passport from the centre or opt for courier delivery (if offered).
Applicants are advised to retain their existing passports until the new one is issued, and to check their visa and Emirates ID validity to avoid complications.
Transition Arrangements & Validity
Existing Indian passports remain valid until their expiry dates. There is currently no mandatory requirement for all holders to switch to an e-passport immediately, although the new system is expected to become the standard.
The rollout in the UAE will follow a phased approach, with priority given to NRIs seeking fresh issue or major changes (e.g., change of name, loss of passport). Over time, the chip-enabled passports will become the norm for all applicants.
Benefits and Precautions
Benefits:
- Stronger security: The embedded chip covers biometric data, making forgery harder and travel verification easier.
- Enhanced convenience: Online portal reduces physical visits, simplifies tracking and speeds up issuance.
- Global compliance: Makes it easier to travel internationally, use e-gates and meet border security standards.
Precautions:
- Ensure all your personal details are accurate before submission; errors may delay the process.
- Keep a copy of the Emirates ID, UAE visa page and current passport handy for reference.
- Be aware of extra costs or delivery charges (if applicable) for e-passport issuance and courier services.
- Understand that while the chip enhances security, you should still follow standard travel-document safety practices: don’t lose the passport, update any address changes promptly, and inform the mission if your visa or residence status changes.
Experts note that the new website and e-passport scheme mark a welcome shift. “For Indian expatriates in the UAE, time-saving, risk-reduction and access improvement matter,” says an NRI services consultant. “Having this digital portal aligns with the fast-paced lifestyle here and reflects a serious upgrade to consular support abroad.”
Community groups in Dubai and Sharjah have welcomed the change, especially given how often NRIs manage multiple documents across two countries. Many see the chip-enabled passport as a long-term investment in their identity and travel convenience.
What NRIs Should Do Now
- Visit the official consular website and familiarise yourself with the new portal.
- Review your current passport’s expiry and whether a re-issue is due; if so, consider the e-passport option.
- Gather necessary documents—valid Emirates ID, residence visa, passport scans, photographs and supporting proof.
- Budget time for the process: while online submission may be quicker, appointments and verification still take time.
- Keep your contact details updated on the portal so you receive status notifications and delivery updates if applicable.
Final Take-away
The launch of a dedicated website for e-passport services for Indians in the UAE underscores the evolving nature of consular support in the digital age. For NRIs based in the Emirates, it means smoother processes, stronger travel documents and a passport that’s built for the future.
If you’re planning travel, renewal or re-issue for any reason, now is a great time to consider the new e-passport option. The system is modern, efficient and aligned with global standards — but only if you use it with awareness and preparation.